The CX Factor https://podcast.ausha.co/the-cx-factor The CX Factor: A Deep Dive into Customer Experience Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.   Each episode features an insightful conversation, offering a firsthand look at how they've leveraged CX to drive business growth, foster customer loyalty, and stay ahead in today's competitive landscape.   In this podcast, you'll discover: Real-world insights: Hear directly from CX leaders who have implemented innovative strategies and achieved remarkable results. Industry trends: Stay informed about the latest developments and emerging trends shaping the CX landscape. Best practices: Learn valuable tips and techniques for improving your own CX initiatives. Thought-provoking discussions: Engage with thought-provoking conversations about the future of CX and its impact on various industries.   Whether you're a seasoned CX professional or just starting your journey, The CX Factor provides a platform for learning, inspiration, and networking. Join us as we explore the power of customer experience and its transformative impact on businesses worldwide. Hosted on Ausha. See ausha.co/privacy-policy for more information. en Kerv Group Thu, 20 Aug 2026 19:38:37 +0000 Thu, 20 Aug 2026 19:38:37 +0000 feeds@ausha.co (Ausha) Ausha (https://www.ausha.co) gb Kerv Experience Kerv Group kim.talingdan@kerv.com The CX Factor: A Deep Dive into Customer Experience Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.   Each episode features an insightful conversation, offering a firsthand look at how they've leveraged CX to drive business growth, foster customer loyalty, and stay ahead in today's competitive landscape.   In this podcast, you'll discover: Real-world insights: Hear directly from CX leaders who have implemented innovative strategies and achieved remarkable results. Industry trends: Stay informed about the latest developments and emerging trends shaping the CX landscape. Best practices: Learn valuable tips and techniques for improving your own CX initiatives. Thought-provoking discussions: Engage with thought-provoking conversations about the future of CX and its impact on various industries.   Whether you're a seasoned CX professional or just starting your journey, The CX Factor provides a platform for learning, inspiration, and networking. Join us as we explore the power of customer experience and its transformative impact on businesses worldwide. Hosted on Ausha. See ausha.co/privacy-policy for more information. false no no yes episodic Kerv Experience kim.talingdan@kerv.com The CX Factor: A Deep Dive into Customer Experience Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.   Each episode features an insightful conversation, offering a firsthand look at how they've leveraged CX to drive business growth, foster customer loyalty, and stay ahead in today's competitive landscape.   In this podcast, you'll discover: Real-world insights: Hear directly from CX leaders who have implemented innovative strategies and achieved remarkable results. Industry trends: Stay informed about the latest developments and emerging trends shaping the CX landscape. Best practices: Learn valuable tips and techniques for improving your own CX initiatives. Thought-provoking discussions: Engage with thought-provoking conversations about the future of CX and its impact on various industries.   Whether you're a seasoned CX professional or just starting your journey, The CX Factor provides a platform for learning, inspiration, and networking. Join us as we explore the power of customer experience and its transformative impact on businesses worldwide. Hosted on Ausha. See ausha.co/privacy-policy for more information. false Support us! Technology https://image.ausha.co/zHtFI4Hio39xShmXvtzKihzDqdXjQliyjow10wn7_1400x1400.jpeg?t=1730195484 The CX Factor https://podcast.ausha.co/the-cx-factor Raising the CX bar at Guardian 1aef48368693490942b39d01a2ed4e0ef01bdd85 In this episode, we explore how Guardian is raising the bar for customer experience. Discover how their relentless commitment to improving customer outcomes has earned them multiple five star service awards. We dive into their strategies for enhancing accessibility and satisfaction— from putting the right agents in place to leveraging the power of the Genesys Cloud platform and unlocking the art of the possible.


Joining the conversation are Martin Tamblin, Front Office Manager at Guardian, and Will Lusted, Senior Account Manager at Kerv, who share insights on driving meaningful change and setting new standards in customer care.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> In this episode, we explore how Guardian is raising the bar for customer experience. Discover how their relentless commitment to improving customer outcomes has earned them multiple five star service awards. We dive into their strategies for enhancing accessibility and satisfaction— from putting the right agents in place to leveraging the power of the Genesys Cloud platform and unlocking the art of the possible.


Joining the conversation are Martin Tamblin, Front Office Manager at Guardian, and Will Lusted, Senior Account Manager at Kerv, who share insights on driving meaningful change and setting new standards in customer care.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> Thu, 11 Sep 2025 09:00:40 +0000 https://podcast.ausha.co/the-cx-factor/guardian-financial-services Kerv Experience false CX,customer experience 35:07 full In this episode, we explore how Guardian is raising the bar for customer experience. Discover how their relentless commitment to improving customer outcomes has earned them multiple five star service awards. We dive into their strategies for enhancing... Kerv Experience false Transforming the resident experience at Walsall Council 7912c20d12bc8b426322e4df9b9eb8b1d19fd8d5 Listen to our latest podcast as we talk to the award-winning Walsall Council about their transformation in resident experience - increasing accessibility and customer satisfaction by utilising existing functionality and AI - no budget increases needed! Featuring Kiran Grewal-Lehal, Customer Delivery Manager and an interesting chat about AI.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> Listen to our latest podcast as we talk to the award-winning Walsall Council about their transformation in resident experience - increasing accessibility and customer satisfaction by utilising existing functionality and AI - no budget increases needed! Featuring Kiran Grewal-Lehal, Customer Delivery Manager and an interesting chat about AI.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> Thu, 30 Jan 2025 08:15:00 +0000 https://podcast.ausha.co/the-cx-factor/walsall-council Kerv Experience false CX,customer experience 28:03 full Listen to our latest podcast as we talk to the award-winning Walsall Council about their transformation in resident experience - increasing accessibility and customer satisfaction by utilising existing functionality and AI - no budget increases needed... Kerv Experience false UCL's drive for modernisation 7a7ccde8d96054ad7f37921f9a00c9a54703f58f Join us and UCL on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> Join us and UCL on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> Thu, 21 Nov 2024 12:34:56 +0000 https://podcast.ausha.co/the-cx-factor/ucl Kerv Experience false customer experience 16:54 full Join us and UCL on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner. Kerv Experience false Atom bank's path to CX excellence 6372cfa3538471d58a0f7227cbbaa69d175db878 Join us and Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> Join us and Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.


Hosted on Ausha. See ausha.co/privacy-policy for more information.

]]> Wed, 06 Nov 2024 09:03:04 +0000 https://podcast.ausha.co/the-cx-factor/atom-bank Kerv Experience false customer experience,cxexcellence 33:57 full Join us and Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist. Kerv Experience false